Shipping
Refer to cart page and checkout process for current shipping rates. Rates vary depending on shipping location.

MukGo ships to all 50 states in the United States. Unfortunately, orders shipped to Alaska, Hawaii, Puerto Rico, the Virgin Islands, and International shipments are not eligible for the flat rate or free shipping offers.

Priority Mail upgrade may be available for an additional fee for domestic shipments only. Shipping upgrade does not expedite production. Production time for custom carriers can take up to 7 business days, regardless of shipping method.

International Shipping Rates 
If you wish to place an order to ship outside of the US, please contact us and one of our representatives will respond with instructions on how to proceed. **Please note: customer is responsible for all international duties and taxes once shipment arrives at destination.

Production Timeframe
Products usually ship within 1-3 business days upon ordering..

We are not responsible for shipping delays that are a result of credit card/billing issues, product availability delays, or order changes made after an order is placed. 

Method of Delivery
Your package will ship via USPS First-Class Mail, USPS Priority Mail, or FedEx Ground, depending on the size, weight and combination of products ordered.

FedEx Shipments: To track an order shipped via FedEx, please enter the tracking number supplied in your shipping confirmation email at www.fedex.com for delivery information and estimated transit time.

US Postal Service: MukGo utilizes First Class Mail or Priority Mail for the majority of shipments. A Delivery Confirmation Number is assigned to each package and is included in your shipping confirmation email. Unfortunately, the Delivery Confirmation Number is not consistently updated by USPS while in transit.

*MukGo is not responsible for shipping carriers (FedEx, UPS, USPS)' performance. Once a package leaves our facility, it is in the hands of the transit and their delivery service. Certain shipping carriers do not pick up or deliver orders on weekend or major holidays, please take this into consideration when tracking your shipment. 

Incorrect Shipping Address Provided
MukGo makes every effort to confirm address information prior to shipping an order. Packages returned due to incorrect address information provided by the customer are subject to a reshipment fee.

Orders shipped to an incorrect address where delivery is subsequently refused are also charged a reshipment fee. If a customer refuses a shipment, upon receipt of the package in our warehouse, MukGo will issue a refund for the purchase price, less the actual shipping cost. This charge applies even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again are subject to actual shipping charges.